Originally Posted by SteveinA2

I'm with the OP on this one.

I believe the 30 segment rule makes sense to stop someone who spends $200K on a credit card getting 4 SWU's and the perks on AA of EXP, with whom they spend no direct revenue.

But imagine that you fly JFK to LHR RT twice a month. You'd be spending $150K a year on AA and yet only 24 segments.

This is a case where the rule was designed to catch 99% of issues, but OP is treated badly by this rule. If OP is spending $50K on J fares then he is high profit for AA and maybe a call to executive liaison desk will yield a better result than the regular line. I'v been AA EXP for years at a $30-$40K spend and never been less than #1 on an upgrade list. I'd bet 95% of eXP spend less than $50K a year