Originally Posted by
Kacee
I wrote in to 1kvoice noting that the website still says baggie for flights between 300 and 800 miles and asking them to clarify whether UA is providing any food at all to premium cabin passengers. I'm sure I'll just get some nonsense canned response thanking me for being a valued 1K but if we don't complain that will send the message that we don't care either.
Here's the response:
Currently, these flights have no snack options scheduled. Please accept our apology.
And:
Your email was shared with Senior Management and our Catering Operations Team for review and consideration with future service. We want to be your airline of choice, and your honest and direct feedback matters.
A more meaningful response than I expected. They also gave me 2500 miles (I didn't ask for anything).