FlyerTalk Forums - View Single Post - Understanding the United Upgrade List Comprehensively {Archive}
Old Aug 31, 2022, 12:41 pm
  #1574  
drewguy
 
Join Date: May 2009
Location: Washington, DC
Programs: UA 1K 1MM, AA, DL
Posts: 7,418
Originally Posted by Lux Flyer
Edited my previous post to add this, but UA considers a flight oversold if any cabin is oversold. And if they consider a flight oversold, then yes they should be following their oversale policies they have filed with the DOT which dictate it should be disclosed that it is oversold. Theoretically, if everyone in Y were to refuse the upgrade, then they would have to continue following their VDB/IDB policies, but the chance of that happening is basically 0%.

For your specific example the question is did the gate agent actually follow the oversale policy? Probably not, because it is far easier to just process the upgrade list and relieve the situation that way (and also cause the agent less paperwork). But if the agent was following the requirements for an oversold cabin, then it is very possible the situation which was described for the above SFO-SYD flight could occur if the elites on the upgrade list that were skipped over weren't in the gate area. I don't know all the specifics of that flight or why certain people were upgraded over others, but there is a plausible explanation for how the non-status UPP passengers got upgraded in the oversale situation.
So if the policy is as you say (not arguing it) then the agent can process the upgrades first. Then can, if policy requires, call up each PP pax who wasn't upgraded to tell them that their cabin was oversold but no longer is so they don't need any compensation (or make a general announcement in the gate area). Or, easier, put on the report (a) cabin oversold relieved through upgrades to requesting pax; (b) no further compensation necessary because no oversold situation remaining.

Whatever DOT policy UA has committed to, upgrading pax in the oversold cabin in this way makes the least sense and doesn't seem to avoid any paperwork.
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