FlyerTalk Forums - View Single Post - Consolidated Global Services Thread: Benefits, Questions, Experiences [2022]
Old Aug 30, 2022, 5:06 pm
  #950  
Gate45
 
Join Date: Mar 2007
Programs: UA 1MM 1K/AF Plat/Marriott Titanium/Hertz PC (who isn't?)/National Exec Elite/CFA Signature
Posts: 193
Originally Posted by physioprof
In addition to the obvious logical weaknesses you correctly point out, it also seems very unusual (perhaps even foolish?) to create an adversarial relationship like this between United's most lucrative customers and the airline where every request for an exception starts with the presumption of a metaphorical "crime" that must be investigated & ruled out.
Couldn’t have said it better. Terrible customer experience even when resolution is favorable.
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