Originally Posted by
jbandy10
This is a valid argument and I agree with the logic here. I guess my own view of it is: if it's 4:00 PM and there are 5 suites available, maybe giving 2 or 3 to a globe isn't going to hurt anything. Ask Hyatt's CEO what he thinks and I bet I know what his answer will be. Take care of the elites.
Actually I think a clear policy is more helpful and fairer than to randomly and unpredictably upgrade some but not others. That will create more stress for both elites and front desk/management.
The last thing they would want is for a guest to read on a forum that someone got upgraded to a suite and to demand a suite upgrade that is available for sale on the app at check in. Just look at the Marriott forum... I think Hyatt has been very good about upgrades in general, but they are clearly treating PHNY as a different category of luxury hotel.