Originally Posted by
tr3k
I just had to call UA several times - excessive wait (phone and chat), and even if you get a person - it's a disinterested, uninformed and limited (in access/capabilities) call center worker from across the globe (who has to contact actual UA cs for every keystroke, so then the call itself is 1 hr too)
I called around 2am ET to get my self back to Copenhagen. I think I got the call center people from the Philippines. Those agents were efficient and friendly (not to mention 0 waiting time), which was a refreshment after being on hold for 6h calling SK. They were kind enough to waive the phone booking fee, and at around 4am ET the call cut off in the middle of booking my flight down to ORD. I called again and got an US agent who is disinterested and told me to book online myself.
Maybe it's the time of the day, or maybe I'm lucky.
I did call OZ LAX office and the wait time was 15 minutes (4pm ET).