Originally Posted by
the810
They open the investigation because there are many complaints and it's their job to investigate whether companies break the consumer law. Airlines are covered by the European law which specifies what kind of assistance should be provided in case of disruptions. It is perfectly possible that they will conclude that SAS fulfilled their obligations.
However, not being willing to hire staff (or pay them properly to be able to hire them) does not waive company's legal obligations.
Swedish parties who fit into the “ordinary” local box usually get preferentially perceived by Swedish authorities as being “in compliance”. But foreign parties may not get such benefits, and that’s even more of a factor in this Swedish period where the public discourse is defaulting around “foreign” = “bad” while “Scandinavian” = “good” way more than even usual for the country.