Originally Posted by
FlyingMoose
I don't get this, they open an investigation now and to SAS? It is difficult to get in touch with any customer service of any company in Sweden and generally to get help, SAS is really not special here.
They open the investigation because there are many complaints and it's their job to investigate whether companies break the consumer law. Airlines are covered by the European law which specifies what kind of assistance should be provided in case of disruptions. It is perfectly possible that they will conclude that SAS fulfilled their obligations.
However, not being willing to hire staff (or pay them properly to be able to hire them) does not waive company's legal obligations.