<em>Dagens Nyheter</em> reports today that Konsumentverket (the Swedish Consumer Agency) is opening an investigation into the way SAS has handled customer interactions, complaints and refunds during the period of the SAS Pilot's Stirke.<br /><br />Source: <a href="https://www.dn.se/ekonomi/konsumentverket-startar-utredning-mot-sas/">https://www.dn.se/ekonomi/konsumentverket-startar-utredning-mot-sas/</a><br /><br />Roughly translated, partly by Google and partly by me.<br /><br />
The Swedish Consumer Agency received 168 complaints against SAS during the period January 1 - August 15 this year. The complaints concern difficulties getting in touch with SAS customer service and that it has been impossible to get help when flights have been cancelled. The complaints are spread over the time period, but most have taken place in connection with the summer's pilot strike.<br /><br />...<br /><br />The Swedish Consumer Agency is now starting an investigation to see if SAS has violated consumer protection legislation. SAS now needs, among other things, to provide information on how the passengers were informed about disruptions in air traffic, how rebookings and refunds were handled and how long it has taken on average to get the money back for canceled flights.