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Old Aug 21, 2022, 9:16 am
  #422  
eng3
 
Join Date: Aug 2008
Location: PHL
Programs: UA 1K 1MM, Marriott Gold, IHG Platinum, Raddison Platinum, Avis Presidents Club
Posts: 5,257
Originally Posted by zombietooth
Well, it's obvious that our (my wife's and mine) poor experiences, trying ~6 items over two visits recently, were not outliers. My belief is that the quality is consistently bad at EWR, probably due to cost-cutting but also likely related to the inability to attract and keep competent and motivated staff.
The Cod from the old menu was good. The cookie skillet was good as well. So not everything is/was bad. I do agree, (without visiting LAX or IAH yet), EWR is probably the worst. I would have ordered more but I was in a hurry (30min til boarding) and it took them 40min from sitting down to getting my food and that was them "rushing" out my order with no other orders waiting in the dining room. I suspect them "rushing" is what caused my chicken to be over cooked (too high heat).

Other PL, I get my food in a normal timeframe (10-15min)
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