Originally Posted by
megaloman
BA does not understand what their obligations from the GDPR are. My bank asks less questions when I want to speak to them.
BA also does not want to invest in better / more robust system of authentication - I'd happily enter my membership number, then my secret pass code, and then be connected with a right agent - seems to be too much for BA.
BA is investing in some changes from what I’ve heard which might come into being later this year.