Originally Posted by
skiier97
It's been 31 days since I filed a claim with Air Canada but haven't heard back. What should I do?
Sit on your hands?! 🤣
Joking aside, I'm in a similar boat as you having lodged my APPR claims in late June and early July. What you can do is take the case number from the email AC sent you confirming they received your claim, and head to AirCanada.com. Click on Customer support at the upper menu of the site. Once the page loads you'll see this red dot on the lower right of the screen. Click it and a chatbot will appear. Paste the case number into the chat and it'll tell you the current status. 9 times out of 10 it is still under investigation.
-RooFlyer88