Originally Posted by
n8-the-gr8
HUCA. They are mixing multiple rules which seems to happen a lot with new or inexperienced agents. I'm not sure if it's part of their CS training to assert themselves with statements like "it's been in place for 2 years" or "that's always been the rule" but I hear that more often than not from the new agents who don't actually know the rules.
I especially dislike the "it's always been that way" reasoning. The seasoned agents don't try that on you because they know virtually everything has changed over the years.