Originally Posted by
n8-the-gr8
HUCA. They are mixing multiple rules which seems to happen a lot with new or inexperienced agents. I'm not sure if it's part of their CS training to assert themselves with statements like "it's been in place for 2 years" or "that's always been the rule" but I hear that more often than not from the new agents who don't actually know the rules.
Is there any language I should use to the agent (e.g., can you check Wingtips for companion exceptions on a paid business fare)? No idea what Wingtips is (presumably an internal agent system), just grabbing in from greenpau's statement in post #658. Or is that too bold and just see hang up again if the next agent says it can't be done?
Originally Posted by
greenpau
That’s definitely not the policy - it’s either/or - either Saver IN if J>3, or Economy + PP. An agent read that to me directly from the Wingtips site. Still only one exception, one segment..