Originally Posted by
KARFA
There is a serious issue with BA staff. Unfortunately there are some very stupid ignorant BA ground staff. As was rightly noted, the OP was not looking for publicly available seats, and was were in an invol rebooking situation so rebooking on the late BA flight should have been straightforward.
If I sound rather blunt and rude, it is because I am fed up with people like this at BA. Sadly it seems they managed to somehow remain over the last few years when really they should have been booted out a long time ago.
Because the pay and conditions are grim enough that those who can get work elsewhere leave, leaving only those who can't (or at least not a similar job at the same wage). I feel this is why you end up with such extremities among BA staff. You're either there because you love the job (at least in terms of what you do, who you work with etc.) or because you couldn't get another one. Normal people who are competent don't stick around.