We had one claim accepted and two declined for a 3 passanger itinerary back in May (typical because of covid rationale). After a couple back and forth, and a CTA claim that hasn't been processed yet as far as i know AC decided to pay 1000 each for the other two claims. Seems like they must know their standard procedure is not defensible but hope to scare off a sizable portion of legitimate complaints, pays off to be persist in these cases. I think this needs a government intervention but parliament only seems to care what languages the ceo is fluent in