Originally Posted by
Ghoulish
one detail was quite clear, as no organization in a country with libel laws would've made publically if they couldn't back it up:
She intentionally misrepresented herself as a paying passenger in order to receive compensation.
Libel doesn’t apply to private communication. The email appears to have been sent from the airline to the employee, subsequently made public by the daughter: "An email sent to the employee suggested her daughter had misrepresented herself as a revenue-generating customer." Even then, the email only appears to have “suggested” misrepresentation.