I've just tried to do a BRG for a booking next May. I'd booked a flexible member standard rate, and price matched it to a similar flexible rate. I've had a reply saying that:
"The reservation you booked does not feature the lowest rate we offer for the location selected. I want to make sure that you have the lowest rate we offer, you have to agree to the rates terms and conditions. Rate: 413.00 Euro room total before taxes and fees. This rate is a prepay in full non-refundable if cancelled less than seven days before arrival "
And then saying that the lowest rate on the other site was higher than that. I thought that they should compare flexible to flexible, if that is what I've booked. Is that not the case?