FlyerTalk Forums - View Single Post - Is it legal for British Airways to raise price on second page of booking?

Jul 29, 2022, 2:25 pm

#63

ffly45

Join Date: May 2013

Posts: 145

how long does it usually take DOT to respond about stuff like this once a complaint is filed?

Quote:

Originally Posted by guv1976

I would not be so pessimistic.

When I filed a DOT complaint against Iberia a few years ago, the results were everything that I could have hoped for:

Iberia agrees to refund improperly-collected PFCs on certain redemption tickets.

Quote:

Originally Posted by KonaGuy

For what it's worth I have filed 3 DOT complaints against airlines in the past 20 years. All were well founded and I had solid facts and all resulted in significant actions by the airline. DOT is not going to help you if you are just whining. But if you can document a violation the airline will take a complaint seriously, at least they used to.

Reply