Originally Posted by
CdnFlier
Whether or not you need skills to do the job, I would say that the fresh off the street concierges tended to be much less helpful than the seasoned ones who had worked elsewhere in the company and had some idea how ticketing, etc worked.
I had a fairly recent (two months, I believe) Concierge help me with some segment cancellations about 6 weeks ago. The plus was that his previous gig was in ticketing, so he could do his magic right in front of me. I asked him why he was now a Concierge, and he said he wanted to reduce his work hours for family reasons. So, less about pay, more about hours, at least for him.
So, I got more than a better agent/pax ratio or a helpful check-in service. But maybe I was lucky.