Originally Posted by lancelot21

Wow! A testament to the power of perseverance. Thanks for posting the story, as inspiration to not give up. Though knowing in advance that it can take the rates desk a couple hours to fix something relatively straightforward can be daunting. I recently took about 1-1/2 hours to resolve something seemingly straightforward on a paid ticket (how much to upgrade the outbound on a paid ticket with cash? I was waitlisted with PPs, so it stopped showing me a buy-up price).