Originally Posted by
DYKWIA
…….
I still think this is a case of mistaken identify or mis-typing an account number... somebody has been caught out committing fraud, and somebody has picked your account by mistake.
I tend to agree with you here. There have been examples of EK taking action against Skywards member who are suspected of fraudulent behaviour but - assuming we have been given all relevant information - something feels wrong here. The ‘sanction’ suggests something really serious and we have not been given any information to warrant that.