LHR also is recurring thousands of staff as well, with the same story as everywhere many existing staff are not returning. Need time to train new staff and new staff are not familiar witt all the process, that will create long queue, delay baggage handling, slow security screening...
Amsterdam Schiphol Airport also cancelled a lot of flights due to the same reason.
On my way to London, the check-in staff (Business Class) in SIN was so unfamiliar with immigration regulation and process about baggage check through and issuing connecting boarding pass..., she needed to ask her colleague almost every single step. Normally a straight forward check in took over 10 minutes. This was how the queue building up.
Originally Posted by
carrotjuice
SIN also had retrenched / furloughed airport support staff during COVID... they too are ramping up their hiring aggressively by the sheer volume of advertisements that are placed locally. But, in speaking to some staff at various lounges, apparently about 40% of old staff at the airport didn't return after they found other (better?) jobs elsewhere. So with new hiring come learning curve challenges.
Agree that SIN is somewhat spared the current carnage of LHR because its accelerated rate of passenger growth is not as aggressive as Europe.