Originally Posted by
llary
Really?? I had some issues with Amex freezing my cards a few years back and got pretty angry with the finance dept (although never abusive/unprofessional) on the phone. I threatened to cancel and they agreed to refund the unused part of my annual fees for all cards. I never did cancel though and it sort of got resolved, guess I'm a sucker for punishment.
Most T&C on cards and rewards programs contain a clause that you cannot harass or abuse employees (rarely enforced) and to do so can result in termination of account and forfeiture of anything earned.