Originally Posted by Jolene Johnson Armstrong

Just putting info out to help others. Our Chicago to Copenhagen flight for Wed night got cancelled at 1:30 am Tue Chicago time. We stayed up to get the email thinking that was our opportunity to start our own rebooking (we are a family of 4 low cost tickets not high up the totem pole and found plane train combo that was possible as an alternative). Well the email said don't do anything for 5 hours and wait for another email. EU rules seem to say if they manage to get us on the 2 flight options close to our original time we can't get compensation which we need to pay for new tickets. So now we are back up at 6:30 am to look for that email. Just hoping other people might benefit from knowing the timing and what sas is saying.