Originally Posted by
fakecd
i have written to CX saying this is fraudulent and i told them i will take this to the Consumer Council. others can defend CX, one or two rare instance is fine but when this is their standard procedure to sell products without intent on delivering it, i believe there is an issue. legality aside ethics is lacking big time.
I got a response (via phone) from CX HK based customer service after 2 biz days. (i.e. not the outsourced donkeys who has no authority at Asiamiles/CP loyalty or whatever those useless ppl are called). They "investigated"and agreed to cancel my flights and refund and "waive" the fees
i did write a sternly written (not a DYKWIA rant, rather a professional allegation of fraud) complaint and did specically mention my next escalation point to the HK consumer council, which prompted this. I am happy cuz i can pay 7x more $$$ to other airline (full fare vs redemption) than what i paid CX and have certainty to fly.