Originally Posted by
PVDtoDEL
Yes and no. The support staff were correct that LH is not supposed to reissue the ticket because they did not cause the IROPS - SK could reissue the ticket to any routing (since they were the operating carrier that caused the IROPS) and UA could reissue the ticket (because they issued the original ticket, but they would be subject to available award inventory). If you could find an SK representative at the airport, they probably could've reissued the ticket with your preference of reroute. Alternatively, you could've flown the LH segments as ticketed and had SK reissue your ticket once you arrived in OSL.
Leaving it until getting to OSL seems like the worst case as you'd be dealing with a scarcity of flights and baggage re-routing woes. Sounds like the LH people did well to rebook us all at once and check bags on the new itinerary.
Originally Posted by
cfischer
Q1: OAL on non-*A is extremely difficult. With LH not causing the issue and a UA ticket ... the support was right not wanting to touch this. SK's problem
Q2/3: UA needs to fix this before it goes to airport control at T-24 at which point they can, but technically it is the problem of SK. UA can open any seats on their flights, but they need X/I inventory on partners. SK at the airport should rebook into any available seat ... but that can become difficult given the current situation at SK. I would try UA first
Finding any award space last minute in J from SVG seems nearly impossible. SAS's ability to flexibly rebook seems like the better choice if it can be done.