Originally Posted by lkar

First year having suite upgrade certificates. Booked a hotel using points and then called to apply a certificate. The representative confirmed availability and then put my on hold while she called the hotel to block out the suite. Came back and said all set and that I would receive a confirming email within 2 hours. It has been a couple of days and no email. Upgrade cert is still in account.

How does all this work? Is there supposed to be a confirmation of some sort? Just don't want to show up and have them say they don't know what I'm talking about.