Originally Posted by
Ells
BA have rejected claim saying the plane leaving LHR was due to baggage system failure in T3 & weather. Captain or crew did not mention either of these factors.
I'm minded to go back and ask for proof that there was no technical issue on departure from LHR; any other advice?
There's no point asking for proof, Customer Relations are not investigating individual complaints in detail. But my reading of your submission is that if there had been no ATC problem (which is often weather related) then you would have been about 2.5 hours late? If so then no compensation would be payable. ATC delays are considered extraordinary circumstances.