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Old Jul 2, 22, 2:55 pm
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Oakshadow
 
Join Date: Jul 2010
Location: BUR
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Siri calls fake DL call center - scams friend out of $125

This is a warning not to use Siri or some other virtual assistant interface to call DL.

A friend had trouble with OLCI so she commanded Siri, "Call Delta customer service." Siri then dialed a call center which eventually led to my friend getting an "agent" who informed her that her name in the reservation didn't match the name on record. She has previously traveled with a maiden name so this seemed plausible. To fix it quickly she'd have to pay $125. She fell for it and gave her AMEX number.

When she checked again online to confirm her name was "correct," she saw no change in the name so she called DL without using Siri and thus with the correct phone number. After a hour on hold she got a true DL agent who said the reservation was fine, there was no issue with her name and didn't know why OLCI didn't work.

When she tried calling the fake DL call center back to attempt to get the charged reversed she discovered her phone number was blocked.

She checked in at the airport at a kiosk with no issues. She's disputing the $125 charge with AMEX. Hopefully she's not SOL.
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