Originally Posted by
porciuscato
If United develops a reputation of giving 2nd rate treatment to lifelong loyal customers, future lifelong customers will take note and go elsewhere.
Agreed (I'm moving to AA/CK for 2023). My point was just that providing better service to GS with more or less BIS is at best misguided and at worst counterproductive.
But I certainly exemplify your point. I'm starting over again at AA basically from a lifetime mile perspective but it's for the sure the right call for me right now after 6 years as GS (and a MP track record that goes back to when I was 1 year old in 1987).