Originally Posted by
KenH_Atlanta
Apology email? My wife and I have been SkyMiles members for decades. Not elites but regular customers. DL cancelled our SEA-ATL flight this past Sunday and stranded us overnight at personal expense of $600. We were denied hotel/food vouchers and told to fend for ourselves. Booked the next day on a three-leg SEA-BOI-SLC-ATL flight that lasted about 14 hours. Lost our two checked bags (we found them later at the lost baggage office and manually rechecked them ourselves for the replacement flights).
Neither of us received an apology email...
Go to Delta.com/talktous, click on Feedback & Complaints and explain what happened. Attach your receipts. You will likely get reimbursed. This in some ways is better than a voucher as you got to choose your hotel.
Just because agents don't provide compensation doesn't mean Delta won't in the end. A polite, concise letter after the fact can yield a positive outcome.