No bags were delivered at T5 for approximately the last ~25 arriving flights of the day this evening. Understandably, the baggage hall was a sea of human distress at midnight. My own bag has disappeared into the bowels of the airport, probably not to be seen again for weeks, and certainly not before my next flight to Singapore tomorrow. I was told that there are now tens of thousands of missing bags stored across the terminal simply because they can't be transported from planes to baggage belts.
Oh, and a 45 minute flight was 3 hours late, but that's pretty standard now. 90 mins late departing due to knock-on effects from unloading problems at LHR on previous sectors. 60 mins on arrival stuck behind another plane that couldn't park because there was no-one to operate the guidance system. 30 mins parked waiting for someone to operate the jet bridge. The basic failings are eye-opening.