Had a seven-night stay here back in March. The hard product was outstanding. The customer service was shockingly poor. More unfriendly customer service clerks than hospitable ones, 15-minute phone hold times, unfulfilled requests. It took three phones calls to get a couple of kitchen items we'd been told each time would be brought to the room. Also took a second phone call, after we gave them a few hours, for a toilet paper refill. When I asked for a goodwill gesture the front desk manager granted it, which I appreciate, but he wasn't gracious or apologetic. We wouldn't rule out staying here again on points or free nights certificates because the suites, balcony views, and Asian fusion restaurant are great, but no way we'd consider a cash stay for the level of service we received.