Originally Posted by Tootall33

An update on this one. I made the complaint on the 25th and today I received an apology email stating I would receive 10,000 avios for the downgrade (which have already appeard). The ticket was 30,000 avios (return) with £80 taxes/fees. I am minded to just accept these avios and forget it rather than pushing for any share of those £ - they delivered my suitcase two days later without any fuss and it seems BA have plenty to be worrying about without my adding to their stressloads!