Originally Posted by
eltoddo22
Out of curiosity... what did you book to get a friggin' Imperial Villa upgrade? That's awesome
I am wondering did you use the new "suite upgrade" certificate on your stay or book a really high category to begin with?
It's a combination of luck, elite status and a returning guest(we also visited the hotel during the pandemic), and I guess also in this exact order.
The hotel was completely sold out as some last minute group bookings came in. So the hotel had to pick a guest for the upgrade.
The way we see it, it was a fantastic gift from the hotel. We booked a Club Duplex Suite.
Let me express that usually all the suites above the Duplex Suite are on the Ambassador upgrade exclusion list. So it will be impossible to use an upgrade voucher for it.
Regarding the check in and F&B credit: give them this feedback at checkout and when they send you a feedback form, because in my experience they really do something with this feedback.
How about the amenities at the bathoom of the Club Duplex Suite?