Originally Posted by
Aussienarelle
So I ask again and the agent says if he makes that change I will lose my upgraded seat LAX-SYD as the class is no longer available. I push back again and agent states he checked with a supervisor and I would lose the Polaris seat LAX-SYD if I switch to the earlier connecting SFO-LAX flight. At that stage I responded do not touch the reservation. I know the Chat Agent was wrong but I sure as heck did not want to sit in coach for 14 hours. So that was 90 minutes of my life I will not get back.
I've had this exact experience with the chat and Twitter support recently.
They insist that any changes to the reservation, doesn't matter how minor they are, will result in the loss of ALL confirmed upgrades.
I've asked if this is a new policy and they say it's always been like this, which is clearly a lie.
At least the 1K line still can help with these but totally agree that it's a bad state of affairs at United atm. Soon they'll be as bad as Air Canada's.