Originally Posted by
Adam1222
Its not clear that cancelling versus delays is "worse." Most customers prefer a cancellation over a rolling six hour delay. And cancellations can be easier for the rest of the system.
I don't know that most customers prefer cancellations. Count me as one that does not. With the load factors where they are all of my cancelled flights have led to rebooking over 24 hours later than my original schedule...I'd much rather take a delay. (Fortunately, all of the trips were for work and I was able to rebook on other airlines to get home sooner.)