OK - calling @ 11AM CET (so it's 5AM ET, etc) and, as PPRO, get quoted 8 hour wait for a call. Can't ticket WebSpecial on hold for my wife online. I'll stick on hold for 20-30 minutes to see if quoted time is BS but AA either has to support all transactions online or raise the bar on phone support. It's ludicrous that you can't reach someone to ticket a flight.
Dumped to call & trying the Italian #. will see if that's any better...