Originally Posted by
GTJoe
Did the customer service agent just not perform any additional checks like verifying the PNR/Confirmation Numbers/Birthdays and issue the duplicate boarding pass? I get that mistakes happen, we're human, but that's a bit concerning.
So, a potential miscreant would simply need to find some other person with exactly the same first, middle, and last name, book to the same destination, and then rely on a flight cancellation and an overworked customer service rep to make a mistake?
There have got to be a thousand less complicated ways to do evil, should one be so inclined.