Originally Posted by L_D_M

Yeah, they seem to be making it tough for people to do this these days. I went through the rigmarole, submitted salary slips along with the form and received a template rejection email a few days later that, of course, gave no reasons why. If this happens to you, write to their grievance redressal email and keep writing until someone or the other eventually apologises and either processes your upgrade or asks for your docs again and then processes it. This seems to be SOP for HDFC - had to do all this when I got my DCB some five years ago as well.