Originally Posted by ucdtim17

I booked an award and see different things in different places about changes. In booking process, it says changeable for fare difference up until first flight; in the confirmation email and in the app it says unchangeable; in my booking online, it says I can change for fare difference but can't do it online and have to call. I booked this award with the idea I could change it if saver award space opened on a preferably timed routing. So if a preferable itinerary opens up, will I be able to change if I call in? Or is the process, cancel and rebook in one call?