Originally Posted by roc83

Regarding your luggage issue - not sure what’s your question is. I assume the hotline gave you an e-mail address when they asked you to submit your claim by e-mail? If i am not wrong it is sth like [email protected] or so… Suggest you send your claim there together with the reference number of the lost luggage so that they can process it - another phone number wont help as thy need the invoice to reimburse you.
If YUL is your resident location I am not sure whether they would reimburse as I think assumption is that at home you have spare clothes - you may need to provide some explanation.