Which airline has the shortest telephone wait times?
Which airline has the shortest telephone wait times? Which one has the longest? Are there any polls or studies out there?
Related: many times when I've been on hold the recording said for faster service to use their live agent chat feature on their website or mobile app. The one time I tried that was when I was on hold with Jet Blue with a 1-hour estimated hold time and the chat feature quoted me a one-hour-and-15-minute hold time! But is that an outlier? In general are the chats faster, and are the staff as knowledgable?
Thanks in advance.