Originally Posted by ThompsonBr

Add me in on the baggage discussion.
Previous time checking bag was on a reward trip with my family when two of my 4 bags missed the connection in ATL. Was not informed, and had to look it up after all bags were delivered to baggage claim. I requested delivery to the hotel and was told that it would not be possible so I would have to return two hours later, nearly midnight to retrieve the bags on the next flight. I wrote up a nicely stated complaint and beyond the robo response, I received no acknowledgement. It's been 10 weeks.
Most recently flying back on Delta 1 with a 3+ hour layover in ATL, one of my 2 bags did not make the connection, at least I was alerted upon arrival. They offered to deliver it to my house overnight and drop it on the front porch. Sure enough a bag was on the front porch, just not mine. Its been over 24 hours and they have not responded to my multiple inquiries. I have since been in contact with the bag owner, who had my bag and we were able to meet and swap the bags.
Compensation be damned, I would at this point just appreciate acknowledgement. at least have the common courtesy to tell me to jump in a lake.