Originally Posted by cmtlatitudes

I have a similar situation. Agents can see there's a discrepancy when I walk through it with them, however it still isn't reconciled properly, after two months of an open case file. Have spent easily 20-30 hours on it, including multiple calls.

I'll probably give up at this point because it's only ~ 300 LP hit for me. But it's still annoying. And always in the back of mind it's going to be a continuous problem when I have a negative AA balance for the month.