Visited on 27/5 as a family. Not offered overspill even though we are all Silver and in CE.
Place was packed and full of groups clearly partaking in a drinking competition (‘down it’ being repeatedly shouted out loud was somewhat a giveaway).
As others have stated, place was full of empty drinks/plates and the place needed a good clean.
Staff friendly enough but overall experience was dreadful.
Letter going in to BA to register dissatisfaction. Maybe if enough letters of no confidence get submitted we may see some action 😜