FlyerTalk Forums - View Single Post - Missing / incorrect flight activity (SQM/SQS/SQD/Aeroplan, November 2020 onwards)
Old May 29, 2022, 9:07 pm
  #583  
Adam Smith
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,622
Originally Posted by edmond00
I have a flight from HKG-YVR-YUL-YYZ and buy with Flex fare, but then the flight cancel I change the flight from HKG-ICN-YYZ and the HKG-ICN was operated by Asiana Airlines. But after I check that the HKG-ICN only give 50% but when I see the Air Canada website it said I can earn 100%, does anyone know what can I do ?
Earnings are always based on the operating carrier, as is noted in the fine print when you choose a fare. In this case, it doesn't matter that AC credits 100% on Flex fares, because that's only for flights operated by AC. You can check the earning chart for Asiana on the Aeroplan partners page, but it's likely that your AC Flex fare booked in to H, E, Q, K, or S on Asiana and the mileage you received is correct.
Adam Smith is offline