Originally Posted by
sobore
IMO Yes, this letter was needed, but came too late.
Sure. The Twitter mob needs a culprit, verdict, and a public execution all inside of the working day. Investigating takes too long.
There should be some follow-up in terms of the culture problem at the airline.
Who is training and hiring Lufthansa employees that exhibit this ignorance?
A re-structuring may be needed at the airline as this was no small incident.
Get a life for Zeus' sake! It was a minor incident necessitated and made unavoidable by bad data and communications at the very moment. Keep that culture war hobby inside the US please - reprogramming employees and restructuring a huge company to prevent a tiny problem that can be addressed by some compensation, good heavens
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Originally Posted by
ctownflyer
Apology letter from LH CEO to pax..
From the link:
"While most of the roughly 130 passengers on the flight have joined a class action lawsuit against the airline..".
So they are a group by their own definition.