Originally Posted by corporate-wage-slave

It's all very wierd. I've used this process over 20 times since January and while the response times have varied, and impact on OLCI, I've never had the missing file upload problem which has been reported by numerous different travellers. I did wonder if cookies on BA.com would be causing this, but a direct link should not do this since it's actually within Salesforce. Incognito perhaps? Or perhaps nothing to do with cookies.